While doing some research on social media, I came across this factoid:
If you’re not engaging with social networks yet, or if you have let your networks gather dust, now is the time to move forward or be left behind in the world of search! In an effort to assist you, here are some steps you can take to be social.
Step 1 – Who are your customers?
- Create a persona of your ideal customer – are they household consumers? Business principals?
- What is their average age?
- What social networks do they use?
- What are their biggest concerns, needs, and interests?
- How can you reach them –search engines, social media, blogs
- What kinds of content do they prefer?
These types of questions will help you develop buyer personas and determine which social networks will be of most value to you
Step 2 – Determine which social networks to join
- New social networks pop up each week. It’s a waste of time to join every new social network only to find you have no time to manage them.
- Find out where your most active customers & influencers spend time online – then listen and take notes.
- Some tools you can use to tune into the conversation: Google Alerts, Technorati, Google Blog Search, Bloglines,
- The most popular social networks now are Facebook, Linkedin, Twitter, YouTube and Pinterest
- Facebook, YouTube and Pinterest are great for reaching household consumers, Linkedin, YouTube, and Twitter for the business community
- Once you’ve determined which social networks you want to join, setup your account(s)
Step 3 – Join the conversation
- Engage prospective customers by answering questions, providing insights etc
- Add value to the community – answer questions and help others where you can
- Your posts should not always be about “selling” your business
- When you start listening to conversations, you might hear some things about your company you won’t like – but that’s OK!
- Find a way to help and be willing to acknowledge mistakes when they happen – you’ll be seen as a hero
- Recognize happy customers and reward them if possible with something like an added-value offer only available to those who follow you on Twitter
- If you find something interesting posted elsewhere, share it
Step 4 – Create and post content
- Whether you publish videos on YouTube, start a Linkedin Group or post to Facebook, the more content you produce and publish, the more traffic you can attract back to your website.
- If your site is designed well to convert visitors into leads, these activities will help you increase sales
- Make sure to provide links from your website to your social media networks
Step 5 – Monitor & Revise
- Facebook, Linkedin and YouTube offer analytics for you to see how many people have viewed your videos, how many people you’ve reached with your Facebook page etc
- Use free Google Analytics on your website to see where your traffic is coming from
- If possible, keep track of how your customers learned about you, and which social network, if that is how they found you
- If you see that you’re spending a lot of effort on a social media network with no return, then eliminate it and focus on the network that brings you the most traffic and/or where your customers want to engage with you